Privacy Policy

1. Introduction

At IN-CRM we deeply care about protecting the privacy of our users and their customers. This Privacy Policy explains how we collect, use, and protect your personal information and business data when you use our sales management system.

2. Information We Collect

• Account data: such as your name, WhatsApp number, and company name at registration.
• System data: conversation logs and usage statistics needed for automatic pulling and task distribution features to work correctly.
• Customer data (Leads): your customers' numbers and statuses entered into or processed by the system.
• Location Data: we collect information about your precise or approximate location (such as GPS data or IP address) when you grant the app permission, in order to provide location-based services such as tracking field representatives' visits, and for protection, security, and login safety purposes.

3. How We Use Data (and AI)

We use your data (including location) to provide our core services, manage your team's accounts, analyze real field-sales performance, and provide technical support. The AI built into the system reads incoming conversations only according to your settings, for the purpose of instant replies and smart routing — this data is never used to train external models.

4. Data Protection & Security

We apply strict technical and organizational security measures to protect your data, conversations, and location from unauthorized access, modification, or disclosure. We never sell, rent, or share your data or your customers' data with any third parties for marketing purposes.

5. User Rights & Location Control

You have the full right to access and modify your personal data and workspace data. For location data, you can revoke location access at any time from your device or browser settings, noting that this may disable some features that depend on field-sales tracking. You may also request permanent deletion of your data by contacting support.

6. Changes to This Policy

We may update this policy from time to time to reflect improvements in our system or legal changes. You will be notified of any material updates via email or through a direct notice in your dashboard.