Terms of Service

1. Acceptance of Terms

By using IN-CRM, registering for it, or accessing any of its web or mobile applications, you agree to be bound by these Terms of Service in full. If you do not agree to any part of these terms, please refrain from using the service. If you are using the system on behalf of a company or team, you represent that you are authorized to accept these terms on their behalf.

2. Description of Service

IN-CRM is a WhatsApp-based sales and customer relationship management (CRM) system that lets you manage conversations, leads, and task distribution across your team, available through a web app and mobile applications. We may from time to time update, add, or discontinue features to improve performance, without materially affecting the core functionality of the service.

3. Accounts & Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You are also fully responsible for your team members' use of the system and their compliance with these terms. You must notify us immediately upon discovering any unauthorized use of your account, and we are not liable for losses resulting from your failure to protect your credentials.

4. Acceptable Use

• Do not use the system to send unsolicited messages (spam) or bulk messages in a way that violates anti-spam laws.
• Do not use the service for any illegal, fraudulent, or abusive purpose, or in any way that infringes the rights of others.
• Fully comply with the policies and terms of the WhatsApp and Meta platforms when using messaging features.
• Do not attempt to hack, tamper with, or gain unauthorized access to other users' data through the system.

Any violation of these rules is sufficient grounds for suspending or terminating your account, and may expose you to legal liability.

5. Coins & Payments

Some features of the system consume Coins when used. Coins can be purchased or credit topped up via the App Store or through the admin dashboard. Details of pricing and available plans are shown within your current plan inside the system, and we reserve the right to modify prices or plan structures in the future with prior notice. All purchases are subject to the policies of the relevant payment provider.

6. Intellectual Property

All intellectual property rights related to the IN-CRM platform — including software, designs, trademarks, and content — remain our exclusive property. These terms grant you only a limited, non-exclusive, revocable license to use the service. Your data and your customers' data that you enter into the system remain yours, and we use them solely to operate the service in accordance with our Privacy Policy.

7. Disclaimers & Limitation of Liability

The service is provided "as is" without any express or implied warranties regarding being error-free or continuously available. In particular, we are not liable for the banning or suspension of WhatsApp accounts resulting from misuse of the system or violation of platform policies. In all cases, we will not be liable for any indirect, incidental, or consequential damages, or loss of profits or data, arising from your use of the service, to the extent permitted by applicable law.

8. Termination & Changes

We may suspend or terminate your account if you violate these terms or use the service in a way that harms the system or other users. You may also stop using the service at any time. We may update these terms from time to time, and you will be notified of any material changes via email or through a direct notice in your dashboard. Your continued use of the service afterward constitutes acceptance of the updated terms.